FAQ

FAQs - FREQUENTLY ASKED QUESTIONS

Top Questions:

Where do you ship?

We ship worldwide.

When will I receive my order?

1. Estimated shipping times are below. This includes processing time, which can take upto 72 business hours.

Shipping Method

Devices
  • 5-10 business days
  • 2-6 business days
  • 1-4 business days
Contiguous United States
  • 20-24 business days
  • 2-6 business days
  • 1-4 business days

Alaska & Hawaii
  • 2-6 weeks
  • -
  • -

2. We ship internationally for a flat fee of $15

How much is shipping?

For your convenience we charge a flat shipping and offer 3 levels of service:

North America
  • Registered: Free
  • Expedited: $10
  • Express: $20
International
  • Registered: $15

What payment methods do you accept?

  • Paypal
  • All major credit cards
  • Money order
  • E-transfer
  • No cash
  • No checks

 

Registration & Warranty

How long is the warranty?

Strong N’Free provides a 2 year Limited Lifetime Warranty on all products.

Please ensure your product is registered within 30 days of purchase.

What is covered under the warranty?

Please visit the www.strongnfree.com/warranty page for full details

We cover all material and defects in workmanship for all products including items with batteries.

How can I open a warranty claim?

Please ensure your product is already registered

Log in to your account

Click the warranty tab

Fill in all required information

Submit and allow 24-48 business hours for a response

 

Shipping

Where do you ship?

We ship worldwide

When will I receive my order?

1. Estimated shipping times are below. This includes processing time, which can take upto 72 business hours.

Shipping Method

Devices
  • 5-10 business days
  • 2-6 business days
  • 1-4 business days
Contiguous United States
  • 20-24 business days
  • 2-6 business days
  • 1-4 business days

Alaska & Hawaii
  • 2-6 weeks
  • -
  • -

2. We ship internationally for a flat fee of $15

How much is shipping?

For your convenience we charge a flat shipping and offer 3 levels of service:

North America
  • Registered: Free
  • Expedited: $10
  • Express: $20
International
  • Registered: $15

What payment methods do you accept?

  • Paypal
  • All major credit cards
  • Money order
  • E-transfer
  • No cash
  • No checks

I live outside of North America, what is the shipping process?

International shipping is available for a flat fee of $30. Please select this option during checkout.

How do I track my order?

Please contact our customer care if you do not see your tacking populate in your “orders” tab after you sign in.

 

Contact

Please contact hey@strongnfree.com if you do not find your answers in this section.